Returns & Refunds Policy

RETURNS AND REFUND POLICY

Thank you for purchasing our products at www.manukahealth.com, or any other websites or applications operated by Manuka Health New Zealand Limited (“Websites”).

We may offer refunds and/or returns on purchases made on our Websites under certain conditions. Please ensure you read the conditions explained in more detail below, to see the condition(s) that applies to your situation while following the correct procedure.

If you are unhappy with the product that you have purchased from us, please let us know. Our Returns and Refund Policy gives you 10 days to return or exchange a product purchased online with a valid receipt. You are eligible for a full refund within 10 calendar days of your purchase.

After the 10 day period, we cannot offer you a full refund or exchange. Therefore, please make sure to try the product in the first 10 days after your purchase to ensure that it meets your needs.   

To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus items, and documentation that was shipped with the product. If the purchase is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment (excluding any shipping charges other than the original shipping costs invoiced).

Sometimes it may not be possible for you to return a purchased item to us. In this instance, please contact us at: cs@manukahealth.co.nz

What happens if you haven’t received your purchase?

Please contact us at cs@manukahealth.co.nz and we will arrange re-delivery.

If you have any further questions or would like to request a refund, please contact us at: cs@manukahealth.co.nz

Refund

Once your returned purchase item is received and inspected, we will send you an email to notify you that we have completed the investigation.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded.

In some cases, only partial refunds are granted in relation to a returned item where, for example, the relevant product:

• is returned to us with obvious signs of use;
• is not in its original condition, damaged or missing parts for reasons that are not due to our error; and
• is returned more than 30 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company – it may take some time before your refund is officially posted.

Next, contact your bank. There is often processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@manukahealth.co.nz

In some jurisdictions, where a product is defective, you may have rights that cannot be excluded under law. Nothing in this policy affects your rights that cannot be excluded under law in those jurisdictions.